License Transfer Request Assistance

Smapdi
Smapdi Member Posts: 1 Newcomer
in Maschine

Hey,

I submitted a license transfer request 9 days ago, and have not heard anything from NI support. I'm not sure if there is an issue with the request, or if the holidays have delayed processing the requests… I'm not sure because there is no way to contact customer support. Thus, this seems to be the only way to possibly contact anyone that represents NI. I submitted a request back in October 2024 and it was approved the very next day… thus I'm not sure what the issue is with this one.

I submitted an identical license transfer request yesterday, and I understand that the automated email states not to do this… but I can't contact anyone at NI and I attempted to communicate with the chat bot about the issue, and submitted "tickets" I believe, but with no reply from NI… so I wasn't sure what to do… still not sure… I just need the transfer request approved so I can pass along the code.

Please help… anyone who can.
Thank you.

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Answers

  • BIF
    BIF Member Posts: 1,021 Guru

    Tagging @Jeremy_NI on this one.

    Today should be the first day back for a lot of NI people, unless I miscounted my days. So it may be a few more days, OP.

  • Blackasnight
    Blackasnight Member Posts: 1 Newcomer

    Ive got the same problem, bought a second hand maschine and it migh\t as well be a corpse atm as I dont have a License transfer ID and Nobody replys from Support

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,141 mod
    Answer ✓

    For any issues with licence transfers or licences in general, please get in touch with our support here: https://bit.ly/n1acc

    If you need help navigating our support: https://bit.ly/NI_Support_How

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