Jacob Collier Audience Choir Not Working

byoublok

I downloaded the Jacob Collier Audience Choir from Native Instruments, and I have Kontakt 8 installed. I use Logic Pro X. The other downloads I've gotten (the other free ones) work fine. I selected the JCAC (Jacob Collier Audience Choir), and the cities even light up when I play notes like they're supposed to do. However, no sound is coming out. This is in an ongoing project I'm working on where there are other instruments that can make noise, so it's not a general problem within the project. It's not muted and the volume is up. Other sounds on Kontakt work. Just for some reason, the JCAC doesn't want to produce sound. What can I do to fix this?

Possibly related issue: At first when I wanted to install JCAC it said I need Kontakt 7 to install it even though I had Kontakt 8 installed. Eventually I did something within the Native app and I got it to install, I forgot what though. I don't know if this has something to do with it, but I'm just giving you this information in case it might be helpful.

Thanks

PoorFellow

https://community.native-instruments.com/discussion/40991/jacob-collier-audience-choir-not-working

At first when I wanted to install JCAC it said I need Kontakt 7 to install it even though

Jacob Collier Audience Choir ought to work just fine with the Kontakt 8 the other is a minimum requirement.

Have you tried running Kontakt 8 as standalone first ? You always need to do that prior to using in a DAW first time.

Else try reinitialize the KONTAKT Database and then run Kontakt as standalone to see if that helps.

Also be sure to be using latest version of Native Access for your OS

But also do all the Mac users must do when using N.I. software :

ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS and disks must be of correct format : Notes on Network Drives and Disk Formats

Also then please check that iCloud Private Relay has been turned off : Native Access Error Message: "Download failed" (macOS)

Also then do not use Clean My Mac.

And quote Kymeia : if using Sequoia then N.I. apps must be added to the Local Network

byoublok

Ok so JCAC doesn't work on the Kontakt player by itself either, and I don't know why. I gave Kontakt 8, Native Instruments, and NTKDaemon free disk access, restarted my computer, and still doesn't work. Are there other applications I should give free disk access to? What else could I do?

PoorFellow

https://community.native-instruments.com/discussion/comment/202347#Comment_202347

Ok so JCAC doesn't work on the Kontakt player by itself either

I presume that that would be K7 or K8 Player ? And that other libraries still works ?

I don't know why. I gave Kontakt 8, Native Instruments, and NTKDaemon free disk access, restarted my computer,

I don't have a Mac but I know that it's a general prerequisite for expecting things to work on a Mac

Are you using the latest version of Native Access for your OS ?

And did you try reinitialize the KONTAKT Database and then run Kontakt as standalone to see if that helps. ?

If you were not running the newest version of N.A. when installing the library then the system information might not have been properly updated same goes for disk access and so on

Also if you read the do not use Clean My Mac then you will see that that can also cause such problems

And the if using Sequoia then N.I. apps must be added to the Local Network is for same reason as the disk access (what is your OS version ? )

A good idea would be to try to uninstall and then re-install the JCAC once all prerequisites has been taking care of.

If your problem persists then you can contact N.I. Kontakt Support or I can call the forum Customer Care person tomorrow , he is also a Mac expert and he will want to know exact versions of your OS , and Kontakt apps and of Native Access.

DunedinDragon

The first thing you should check is run JCAC standalone in Kontakt 8. Select 'File' at the top left of the screen then choose Audio in the popup box and make sure your Driver and Device are correctly configured for your computer setup.

PoorFellow

https://community.native-instruments.com/discussion/comment/202459#Comment_202459

Yeah , but byoublok wrote that "Other sounds on Kontakt work. Just for some reason, the JCAC doesn't want to produce sound." and also this is a Mac… So if everything else makes sound in Kontakt then I find it hard to believe that it is the sound settings.

KurtWert71

Similar story for me, but the difference is: I add Kontakt to a track and then I load up JCAC and it works great! Then I come back tomorrow and I have not touched that track, and I can see that the VST is outputting "something" when I look at my mixer, but the volume is way way down and my ears can barely hear it. I can crank the mixer up to +10 and then the level is still around -24 so I can hear it quietly if I mute all the other tracks but that is not good for the song, lol. I have lot of other Kontakt instruments and lots of other VSTs in general and they don't have this issue, so I have to think there is some kind of a glitch with JCAC that is making this happen, especially seeing the other people on this thread having low volume issues too…

PoorFellow

https://community.native-instruments.com/discussion/comment/226763#Comment_226763

If you think that there is a bung then you can try report to/ask N.I. Kontakt Support

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care