S2 mk1 not connecting: Traktor 3, Windows 10

dontnormally

I recently replaced my broken S2 mk2 with an S2 mk1 (in perfect condition)

I removed all previous controllers from Controller Manager and added the S2 mk1 with default settings

I tried different USB cables

The USB light on the mk1 lights up but nothing I do on the controller does anything in the Traktor software

Help?

Kaiwan_NI

Quick update on behalf of the OP: The issue was resolved by switching to a different audio device.

red_nick

Installed the driver?

https://www.native-instruments.com/en/support/downloads/drivers-other-files/

Does the device updater detect it?

Kaiwan_NI

Quick update on behalf of the OP: The issue was resolved by switching to a different audio device.