Native Access for Windows downloads very slow for 3rd party vendors?

ProfessorChaos

I just built a new PC and started the lengthy process of downloading all the VSTis I own. In downloading the ones that work under Kontakt, I noticed something rather strange. When it's an instrument that comes from a 3rd party company, for example Cinematic Studio Strings or the Royal Albert Hall Organ, the download is painfully slow. As in, it shows that it's going to take hours.

When downloading a Native Instruments instrument of around the same size, it comes as fast as it should for my 500 Mbps internet connection. This is something I've been doing all day long, and it seems to me that it is purely based on the instrument's publisher. Everything NI downloads fast, anything else would take hours for something that should take minutes.

So, either NI has a dedicated server/s for other publishers that is not working well, or they are throttling those downloads on purpose. Has anyone else noticed this?

Vocalpoint

https://community.native-instruments.com/discussion/40848/native-access-for-windows-downloads-very-slow-for-3rd-party-vendors

All NI downloads are bandwidth managed - so no single user can manipulate the scene.

And of course there are nodes in countries all over the planet. The closer you are to a node - (generally) the better it will be.

Here in Alberta, Canada - doesn't matter what I try to download - it is fast and furious on our 1.25 GBPS connection.

POWER TIP: When building a new PC - simply ensure your content drive is a separate entity that you can simply plug back into the new build and then use Locate in Native Access to cut your time by 95%

VP

ProfessorChaos

Well, the motherboard I had bought had a snafu so I had to rebuild the machine and install Windows and everything else from scratch. So just now I got to the NI software, and this situation seems to be the same, eight days after I first posted about it.

I don't know how close or far I am from a node, but to me having to wait over 4 hours to download the Royal Albert Hall Organ is pathetic when I have a 600 Mbps connection. The 37 GB this instrument weighs is something I download in a few minutes normally. In fact, since around 10 am today I downloaded 1.74 Terabytes from the Orchestral Tools server, which is all the libraries I own, and that finished shortly before 10 pm, but with short amounts of time when it wasn't downloading anything because I had not put the next libraries in the queue, and that probably adds up to about half an hour.

But well, it's Native Instruments, not exactly the pinnacle of customer satisfaction.

I don't want to cancel the download to try NI's own instruments, but if last week was any indication, they will download pretty fast, and everything that is third party vendors will download very very very slooooowly.

ProfessorChaos

After downloading more instruments, it seems to me that NI is throttling the bandwidth not for all third part vendors but some. For example, the Cinesamples stuff downloaded pretty fast. I wasn't measuring it, but I could see that one after another would finish relatively fast.

But now it's been downloading Cinematic Studio Strings for well over an hour, and it tells me it still has 1 hour and 10 minutes left. I don't know, perhaps they have a tier system for their vendors where they can pay NI more for faster servers. It certainly seems that way.