Issue with Komplete and Plugin Installation on Maschine MK3

Axioma

Hi everyone,

I recently purchased a Maschine MK3 and registered the product in Native Access, following all the necessary steps. According to the package, it should include Komplete Select for free, which promises around 8 GB of plugins, including the “The Gentleman” piano. However, I can’t seem to find this plugin anywhere—neither in Native Access nor on my Maschine MK3. I’ve installed everything available in Native Access, but “The Gentleman” doesn’t show up, nor do some other plugins I expected.

I’ve watched the official Native Instruments tutorial and double-checked the process, but I find it quite confusing and user-unfriendly. I’m unsure if this is a recognition issue within Native Access or if I’m missing an important step.

On top of that, I feel the promotional package might be misleading, as it seems some of the advertised programs aren’t actually included or aren’t easy to access.

Has anyone else experienced this issue? Could anyone guide me on how to ensure I can access all the plugins that are supposed to come with Komplete and the Maschine MK3?

I’d greatly appreciate any help or recommendations.