I have Pro 3 and I asked to upgrade to Pro 4. I made a payment of $55. I downloaded Pro 4 to my comp

EREZ B
EREZ B Member Posts: 2 Newcomer
in Traktor Software & Hardware

I have Pro 3 and I asked to upgrade to Pro 4. I made a payment of $55. I downloaded Pro 4 to my computer.. and I am asked to pay again for the software... I would appreciate help on how to call to speak to a company representative... Email? Thanks

Answers

  • EREZ B
    EREZ B Member Posts: 2 Newcomer

    I have Pro 3 and I asked to upgrade to Pro 4. I made a payment of $55. I downloaded Pro 4 to my computer.. and I am asked to pay again for the software... I would appreciate help on how to call to speak to a company representative... Email? Thanks

  • maniacintosh81
    maniacintosh81 Member Posts: 765 Expert

    How did you download Traktor Pro 4 to your computer? Did you use Native Access for that? Have you registered Traktor Pro 3 with the same account you bought Traktor Pro 4 Update with? And what kind of computer? Which operating system?

    If you need Support: Login on Native Instruments website, select Support and use the chat. Depending on screen size you‘ll have to scroll down to see it. No phone or E-Mail support is available.

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