Accidentally registered Maschine Mk3 to different e-mail

ReNvision
ReNvision Member Posts: 3 Newcomer
in Native Access

Hello,

Issue is in discussion title. Long story short, I bought a Maschine MK3 second-hand and did the license transfer to a new e-mail account.

My Komplete 15 Ultimate is registered to my old account. How can Maschine MK3 to work with Komplete 15 in this scenario?

Thanks,

Ren

Best Answer

  • hostbet
    hostbet Member Posts: 1 Newcomer
    Answer ✓

    Oh no! If you accidentally registered your Maschine Mk3 to the wrong email, try contacting Native Instruments' support team. They can help transfer the registration to the correct account. Just make sure you have your proof of purchase handy

Answers

  • maniacintosh81
    maniacintosh81 Member Posts: 765 Expert

    If your Komplete 15 is older than 60 days you can try to transfer your licence into the new account with a licence transfer ID. If it is not transferable you‘ll habe to contact NI support to transfer one licence into the other account.

  • ReNvision
    ReNvision Member Posts: 3 Newcomer

    Unfortunately I just bought Komplete 15 ultimate today on my old account. The maschine mk3 was license transferred and registered to my new email on October 31st. I guess I'll have to wait for support to respond

  • ReNvision
    ReNvision Member Posts: 3 Newcomer

    @Jeremy_NI anyway to get help with this?

  • hostbet
    hostbet Member Posts: 1 Newcomer
    Answer ✓

    Oh no! If you accidentally registered your Maschine Mk3 to the wrong email, try contacting Native Instruments' support team. They can help transfer the registration to the correct account. Just make sure you have your proof of purchase handy

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