Where's my Libriary?

K4M4 · 5:28PM

I bought the GGD library, entered the serial number, but the library is not in Native Access. What is the reason for this?

Sunborn · 10:16PM

https://community.native-instruments.com/discussion/comment/199585#Comment_199585

It is possible that you have an outdated Native Access.xml file

Please try this:

Go to the following directories listed below:

For Mac:

Mac HD > Library > Application Support > Native Instruments > Service Center

For Windows:

C:\Program Files\Common Files\Native Instruments\Service Center

Then delete the file Native Access.xml

Restart your computer and open Native Access. It will automatically re-create the file, with all latest additions.

If that was the issue, all your software will now appear.

Btw, always make sure that you use the latest Native Access update (current version: 3.16)

PK The DJ · 6:47PM

I had to go look that one up. GGD apparently is Get Good Drums - and it's not a Native Instruments product.

K4M4 · 6:56PM

https://community.native-instruments.com/discussion/comment/199528#Comment_199528

The situation is that the library from Get Good Drums is registered through Native Access.

Sunborn · 6:57PM

https://community.native-instruments.com/discussion/comment/199528#Comment_199528

True, but since its a NI partner, it still needs Native Access.

https://community.native-instruments.com/discussion/40372/wheres-my-libriary

Here is how to do this:

https://www.youtube.com/watch?v=-Gn3sGaE0tI

However, if you need support you have to ask them, not NI.
Here:

https://www.getgooddrums.com/pages/faq

K4M4 · 9:21PM

Ok… I've noticed the next situation: I'm facing such a problem that libraries are not being added to me in Native Access. I registered them, but they are not there. Even "Refresh" doesn't work.

Sunborn · 10:16PM