S3 doesn't turn on the lights

Studio 109
Studio 109 Member Posts: 3 Member
edited December 2024 in Traktor Software & Hardware

My Traktor S3 doesn't turn on the lights. When i launch Traktor, the S3 is turning on the lights and after 1 or 2 seconds it turns off.

But most part of the time, nothing happens. Lights off.

mac os 14.7 / Traktor 3.11

Comments

  • Studio 109
    Studio 109 Member Posts: 3 Member

    Any help please ?

  • Sûlherokhh
    Sûlherokhh Member, Traktor Mapping Mod Posts: 2,877 mod

    Please contact support. Don't expect them to work on weekends or during holidays.

    https://support.native-instruments.com/hc/en-us/sections/15449821909021

  • Darren of London
    Darren of London Member Posts: 13 Member

    This could be a power supply issue or driver/software related, have you recently updated anything and have you verified the USB cable and port are functioning correctly? Does the behaviour vary with dc power plugged in vs not?

  • Studio 109
    Studio 109 Member Posts: 3 Member

    DC power is plug

    I've check the usb cable, of course. Try to connect direct without being thru the usb-hub. (but before that was alright with…)

    I've tried Traktor 3 and 4.

    Mac os Sonoma 14.7

    I don't understand…

  • pixel
    pixel Member Posts: 250 Pro

    Measure the output voltage with a multimeter,
    12V must be present.

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