just purchased a expansion "3 for 1"

Fuzzyruto
Fuzzyruto Member Posts: 10 Newcomer
in Other Software & Hardware

so NI is having a deal for 3 for 1 on expansions. i tried adding the 3 i wanted to the cart but the total was 145$. so i only left one in my cart assuming i would get to choose the others later.

how does that process usually go?

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  • red_nick
    red_nick Member Posts: 224 Advisor

    Sounds like you've just bought one expansion. You should probably get that refunded so you can do it properly.

    Add three expansions to your cart and it will automatically discount the price of two. Note they have to be all expansions or all instruments. The 3 for 1 doesn't go across the two.

  • Fuzzyruto
    Fuzzyruto Member Posts: 10 Newcomer

    ok so its meant to just discount it when adding all 3? because it was not for me. i got into the checkout up to where i chose payment info and never saw a discount applied.

    i also made sure there was 3, and that all 3 were part of the "3 for 1" deal

  • red_nick
    red_nick Member Posts: 224 Advisor
    edited December 2024 Answer ✓
    https://community.native-instruments.com/discussion/comment/198441#Comment_198441

    You haven't confirmed what I said about being part of the same 3 for 1 deal

    image.png

    vs trying to mix up the two deals:

    image.png

  • Fuzzyruto
    Fuzzyruto Member Posts: 10 Newcomer

    i found my issue. one was not a "expansion" but a "play series instrument" thats why the discount did not apply. thank you for helping me see the issue.

  • Fuzzyruto
    Fuzzyruto Member Posts: 10 Newcomer

    well they dont really give me a option to submit a return for software. and im not really finding a way to submit a support claim either.

  • Dreamtaster
    Dreamtaster Member Posts: 1 Newcomer

    I'm having the same issue.

    I haven't seen a discount applied on the first step or checkout (and didn't go to 3rd step where it should be applied as I know now). So I decided to buy one plugin and expected to be able to get other two for free later. I downloaded purchased plugin so now I can't refund it.

    I'm big fan of NI hardware and software but this this purchase experience is confusing and disappointing.

    Hope you can clarify it clearly on purchase flow to build a better user experience for future.

    Also I would be happy if there is a way to get at least 1 of those 2 expected plugins for free with some voucher or somehow else :)

    Thank you!

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