Maschine 3.0.1 gets stuck and doesn't start

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Answers

  • DeepThumb
    DeepThumb Member Posts: 174 Advisor

    BTW: No start issue of Maschine 3.0.1 on Win10.

  • FelixP
    FelixP Member Posts: 13 Member

    @frkh09 Could you please provide some more details about your Windows installation:

    Windows 11 Home, Professional, or? Version? Windows language? You get this information from the About screen within the system settings.

    Installed Virus Scanner or other tools that watch over the integrity of the system?

    Many thanks!

  • Bruno_NI
    Bruno_NI Product Team Posts: 19 mod
    edited December 2024

    @frkh09 could you also please share your database?

    C:\Users\[USER]\AppData\Local\Native Instruments\Maschine 3\komplete.db3

    Thanks in advance

  • frkh09
    frkh09 Member Posts: 59 Member
    edited December 2024

    It is Windows 11 Pro, Version 23H2, OS Build 22631.4602

    No Anti virus software apart from Windows Defender.

    The link to the komplete.db3 file is:

    https://drive.google.com/file/d/1lbmqgHXGVHwil_2FyBNTTMeSjxbAoUTv/view?usp=sharing

  • Tomas E
    Tomas E Member Posts: 99 Member

    How can this topic be marked as resolved when it isn't?

  • Bruno_NI
    Bruno_NI Product Team Posts: 19 mod

    @frkh09 can you please run that tool and send the result to us ?

    https://drive.google.com/file/d/1RX7UPjJQNWb878f4qaxpt43Vr_MtxtA0/view

    https://support.native-instruments.com/hc/en-us/articles/4486583037969-How-to-Use-the-NI-Support-Tool

  • frkh09
    frkh09 Member Posts: 59 Member
    edited December 2024

    see the file created by the support tool attached.

  • Sunborn
    Sunborn NKS User Library Mod Posts: 3,292 mod

    @frkh09 the Soundwide_Support_Info.zip you posted includes very sensitive information that must never be posted in public!

    Thus, i delete the .zip archive. Please contact directly to NI Support, or (for faster response) send it to @Bruno_NI with a private message.

  • frkh09
    frkh09 Member Posts: 59 Member

    @Bruno_NI I have sent you the support tool file on your account

  • frkh09
    frkh09 Member Posts: 59 Member
    Answer ✓

    I reinstalled Maschine 3 and it opened 😀

  • frkh09
    frkh09 Member Posts: 59 Member

    But I would like to request you if you can resolve this problem of display with NEXUS 5. I have spoken to NExus and they said it is a problem with Maschine 3. This is how disproportionate it looks when my display settings are above 100%. However, in Maschine 2 it works fine with over 100% display settings.

    image.png

  • frkh09
    frkh09 Member Posts: 59 Member

    same display issue with Synthmaster!

    SYNTHMASTER.jpg

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