Komplete 15 update

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hpoche
hpoche Member Posts: 3 Newcomer
in Komplete General

I have not received a download link for the product. It does not show up in Native Access. Can anyone tell me what I may be doing incorrectly? thanks -hjp

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  • Vocalpoint
    Vocalpoint Member Posts: 4,042 Expert
    Answer ✓

    You won't receive a download link - as Komplete is not a "product" that you can install.

    It is merely a software bundle license that resides in your NI Acct.

    The products within the bundle that you own - appear in Native Access. Dependant on the bundle you bought - could be hundreds of items or maybe just 10-15 with Komplete Start or Komplete Select.

    Everything is done via Native Access - and be sure you are running the latest Native Access (v3.16+)

    VP

  • hpoche
    hpoche Member Posts: 3 Newcomer

    thank you for the quick response. Is there somewhere I can see what is included (listing) of products in the Komplete 15 Standard update? I ask, as I purchased Kontakt 8 and this (I just found out) is included in the update. I need to get a refund for that purchase BUT I cannot leave a msg anywhere OR chat with someone who can help. Frrustrated!

  • Vocalpoint
    Vocalpoint Member Posts: 4,042 Expert
    Answer ✓
    https://community.native-instruments.com/discussion/comment/195839#Comment_195839

    Check this out:

    Bundles : Komplete 15 Collectors Edition : Compare | Komplete

    VP

  • hpoche
    hpoche Member Posts: 3 Newcomer

    thank you ,VP for your assistance. -hjp

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