Konakt Factory Library 2 doesn't show up in Kontakt 8

Matteo___

Tried contacting support but no one has still answered me in 3 days…

I also did some research on Google but nothing showing up, apart from delting the db3 file (but nothing changed).

At the moment I can only see libraries that are not part of the factory library 2 (conflux, analog dreams and so on), and they work fine.

I have tried uninstalling both kontakt 8 and the library but nothing happened.

I would really appreciate if someone could help me!

(note: all the instruments are on my external ssd and work fine apart from factory library that is in the same folder as the other working products)

Jeremy_NI

Support has a lot of request to process at the moment, our reply times are a little bit higher than usual due to the ongoing sales special. Sorry about that. In the meantime maybe we can help!

This is also in Kontakt in standalone?

Is the library missing in both the Classic View and Default View?

Do Kontakt and your DAW have full disk access? How to Enable Full Disk Access on macOS

Do you use property list cleaners, like Clean My Mac? Notes on Using Registry or Property List Cleaning Utilities

https://community.native-instruments.com/discussion/38631/clean-my-mac-causing-a-lot-of-issues-with-our-products-please-read