Hi, I would be grateful if anyone is able to help. I previously created a tech support ticket for Native Access. I'm currently working on a timeline and have purchased products last week and was looking to install the products purchased. I am getting the following error messages shown in the pictures and can no longer get into Native Access. I have the most recent version of Win 10 and Native Access 3.16 download directly from the website. Separately an install version 1.21.0 for NTKDaemon.
I've searched the troubleshooting articles and can't find anything relevant to the error "NTKDaemon setup has failed" "FALSE" Please check your settings and try again."
I've used the NI Reg Uninstall tool to uninstall both Native Access and NTKDaemon, as well as installed the NTKDaemon directly from release_1.21.0.0_NTK_DaemonFullInstaller_Win, turned off Firewall, etc but in either case it still shows the same error. I've followed the NTK Freezing on Dependencies article but still the same. I found other folders in temp local files and registry and manually deleted NTK and Native Access but it was still behaving the same so I restored the files and am still in need of help. It seems like the problem is the NTKDaemon. Is there a way for manual product downloads and installs outside of Native Access?
I also created a separate ticket yesterday for a refund for the unregistered software. I wanted to ask if someone at NI is able to look into everything. I've read about other's experiences with tech email responses not resolving the concern and and greatly extending the timeframe. I haven't received a response on mines yet but I'm sure NI is doing the best they can and also the holiday sales have probably created lots of tickets. However for the timeline I'm working on the delay may impact my project. If there is no way to access a live agent please let me know if the separate refund ticket created is able to be bumped up. I love the products but due to the Native Access concern I may need to figure out something else in the meanwhile.
Thanks.