Wish to sell Kontrol A49, can't transfer license

Mzzah

Hello all!

I recently bought Komplete 14 Ultimate and a Komplete Kontrol A49 second hand. I got the license transfer token from the seller and I have all products successfully registered in my name.

The original owner had at first purchased the Kontrol A49 bundled with Komplete 14 Select and had later gotten it upgraded to Komplete 14 Standard and then Komplete 14 Ultimate. I can see the licenses for the software, the upgrades and the hardware in my products.

I bought the bundle for the software and do not need the midi controller, so I could sell it or give it to someone else. I had a look at the license transfer page and all of my licenses, including the KOMPLETE KONTROL A49 HW, say "not transferable".

Question 1: Is there some other way I can unregister hardware?

Question 2: If I can't unregister the hardware, can the new owner use the Kontrol A49 at all?

Jeremy_NI

https://community.native-instruments.com/discussion/39511/wish-to-sell-kontrol-a49-cant-transfer-license

There is an automatic block, you can't transfer a licence within a certain number of days after buying or getting a licence transferred. This can be overwritten by our registration team. You can get in touch with them here: https://bit.ly/n1acc It might take a few days to get a reply, we're in the middle of a big sales special, a lot of requests to process so reply times are affected.

Jeremy_NI

https://community.native-instruments.com/discussion/39511/wish-to-sell-kontrol-a49-cant-transfer-license

There is an automatic block, you can't transfer a licence within a certain number of days after buying or getting a licence transferred. This can be overwritten by our registration team. You can get in touch with them here: https://bit.ly/n1acc It might take a few days to get a reply, we're in the middle of a big sales special, a lot of requests to process so reply times are affected.