Order still in process 3 days later

dreamamusic11

I can't seem to speak to anyone from Native Instruments too !

Jeremy_NI

@dreamamusic11 Sorry to hear about your troubles. I see your requests in our system, my colleagues will get back to you as soon as possible. We're in the middle of a big sales special so we have a lot of requests to process.

Jeremy_NI

@dreamamusic11 Sorry to hear about your troubles. I see your requests in our system, my colleagues will get back to you as soon as possible. We're in the middle of a big sales special so we have a lot of requests to process.

dreamamusic11

Ok but, I'm traveling on Monday !!! How is it that such a big company like Native Instruments can't have their live chat to work in such a moment, does't respond to emails, doesn't respect shipping policy which guarantees orders are processed in 24-48hours.. its a whole mess

invisible

https://community.native-instruments.com/discussion/comment/196209#Comment_196209

Hi @dreamamusic11 Did they manage to help you? I’m on 7 days now.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/196221#Comment_196221

I see that my colleagues got back to you.