Traktor 4 pro doesn't show up in native access only on the website

Janoskovacs1

I purchased a brand new traktor S2 Mk3 and after setting up an account with native access and type in the serial key it won't appear in the library to download only shows up on the NI website. I tried to contact 3 times already and still haven't got a reply. I even upgraded my windows 10 to 11 latest version. Anyone can help?