No contact to support possible

NIU

After purchasing an NI product, I receive a voucher which I cannot redeem because it is not accepted. I can't find out why because NI obviously doesn't want me to be able to contact support.

The AI help is a nightmare, and simply stops with the information that you will be connected to an assistant.

Fortunately I have not had many support issues with software vendors, but when I have had a problem I have been able to contact support and get a prompt response.

NI is really the exception here, I have not experienced this before, so sorry - a product is only as good as its support.

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Vocalpoint

https://community.native-instruments.com/discussion/39448/no-contact-to-support-possible

You are probably attempting to use the voucher on products that are already on sale or not valid for the voucher.

You could try Purchase Support here:

Purchase Support – Native Instruments

VP

NIU

Hello Vocalpoint,

thank you for your answer. NI Chat Assistant does not work, I had already tried that.

After I have entered the answers in the NI Chat Assistant, only the answer appears:

NI Chat Assistant answers: "Thanks. Let me connect you with a customer support agent."

Nothing happens after that.

NIU

I have just received a ticket by email from NI,

maybe it can be solved now......