Kontrol S49 MK3 firmware update issues on Mac

Ian A

Hi all,

I have tried updating my keyboard which runs through my Mac M2, I have tried alternative power supply connections etc but for some reason still it keeps saying contact the help desk.

Prior me doing that has anyone found out how to get this sorted as it used to work prior the last update Kontrol recommended.

Jeremy_NI

Please check the following: Kontrol S-Series MK3: Avoiding Connection Issues by Using the Right USB-C Hubs and Cables

And also this one: Kontrol S-Series MK3 Troubleshooting Guide

If that doesn't help, get in touch with our support here: https://bit.ly/NI_support_Kontrol