Have new Maschine Mikro Mk3 - can't locate software

Hi,

I received my new Maschine Mikro, registered it using Native Access, and it appears on the website as "MASCHINE MIKRO MK3 HW". But there is no software listed there nor does it appear in Native Access anywhere.

I am running Mac OS 13.3 which is listed as approved.

What is going on? Where is the software?

Over on Reddit, several other people are having this same issue so it seems like NI has messed something up. What is the answer?

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SeanoftheDead

Does anyone at Native Instruments ever respond here?

The "support" available to customers from this company is terrible.

Cris_Raver

Hi. I'm having the same problem with a new maschine mikro mk3. Please if you find any solution, tell us!

SeanoftheDead

There are a bunch of us apparently.

I have a support ticket with NI started - but no response yet.

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