Native Access Windows. "Installation Failed"

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suntower
suntower Member Posts: 4 Member
in Native Access

Just upgraded to Komplete 15. First few downloads worked (Kontakt). However, each new library fails in the same way.

  1. The ISO downloads properly.
  2. At the moment it finishes, there is an error message 'Installation Failed'. The ISO is deleted.

If the ISO could be retained, I could at least install manually. But it does not.

I see some of the ISOs in the Recycle Bin. I tried restoring them to install, and they start installing, but then there is a 'gZip 30' error. So perhaps the installer sees that the ISO is corrupt?

Regardless, what do I do? These downloads are simply too huge to have to restart like this over and over.

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  • PoorFellow
    PoorFellow Moderator Posts: 7,409 mod
    https://community.native-instruments.com/discussion/39182/native-access-windows-installation-failed

    What is your Windows version ? What is your Native Access version ? What is your Native Access File management settings ? Generally then you are supposed to be using latest version of Native Access for your OS . Else then check that you have sufficient space both on set Download destination , on system drive and on installation/Content destination and that you have sufficient access privileges to same.

  • suntower
    suntower Member Posts: 4 Member

    Those are all sufficient. Can you download ISOs without using Native Acess?

  • PoorFellow
    PoorFellow Moderator Posts: 7,409 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/194253#Comment_194253

    Can you download ISOs without using Native Acess?

    I seriously doubt that N.I. will give you download links for ISO for a whole bundle , a problematic download or two they might but I think that N.I. would want to fix your problem rather than supplying all those downloads.

    So again : What is your Windows version ? What is your Native Access version ? What is your Native Access File management settings ?

    I will then ask if @Mert_NI , could you please assist here ?

    @suntower , Mert_NI is a N.I. Customer Care Native Access specialist and he ought to arrive here either Friday or later depending on work schedule (N.I. Customer Care and Support do not work weekends) .

    Alternatively then contact N.I. Native Access and Installation Support , In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

  • AndreBlais
    AndreBlais Member Posts: 39 Member

    Lol… I literally logged in to moan about how trash Native Access is.. I barely use anything from Native Instruments anymore anyway but the case remains that Native Instruments is a trash company that makes trash products.

    It is literally the case that Native Access has, and always will be, absolute and complete garbage. Why that is I have no idea, but that is definitely the case. There are so many other companies that make plugins that actually function without any issue no matter how many times you install/uninstall/reinstall… Native Instruments is NOT one of those companies. 🤣

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