My download order is shown as "Under Review"

I'm sure this has probably been asked a hundred times and hopefully i'm doing it in the right place ( this is my first post ) But anyway I bought Komplete 13 last night and everything went off without a hitch. Being as happy as I was with it, I went ahead and decided to buy Symphony essentials as well. But for some reason, I didn't receive an email confirming my purchase and of course no code for Native access. I'm presuming this has something to do with it being the weekend now ? anyway I did send off a request for help, but I haven't heard anything yet and its almost 24 hours later. The money has been taken from my CC but no info on how to collect my software. Should I be concerned and if so what's the plan in these cases ?
Thanks.
Comments
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I’d expect it’s a weekend thing, there’s often glitches around sales, or the credit check is being over cautious
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You might want to make the title a bit more obvious as a problem with an order so any passing NI people spot it
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Thanks for the comment Tony. I'm not sure how to edit the post, but I'll try to do that in the future.
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It seems to have been solved now but under review means that the order needs to be checked by our team. Unfortunately, I wouldn't be able to say exactly why it's "under review". If this happens on the weekend, it would be solved Monday morning.
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It has been solved now and I have my software working like a charm. Thanks for for helping out I appreciate it. 👍️
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