Sound Problems with Komplete Kontrol S61 mk2

claudialilith

Hi! I got a sound problem with Komplete Kontrol plugin when I´m using it with Native keyboard S61 with active screen on the keyboard. Sound glitching and clipping like it´s a problems with the buffer size, but it´s not.
My Mac is Apple M2 with 24gb, my audio interface is RME Fireface UC.
With other plugins (not Native) everything is ok and when the screen on the keyboard in the safe mode the problem is gone.
Maybe somebody got the same problem or know what to do in situation like this.
Would be very greatful for any information and your thoughts.

Jeremy_NI

Is it only with the Komplete Kontrol plug-in? If you try Kontakt in standalone for example do you experience the same issue? Does this happen with other applications that use audio open? What are your audio settings (sample frequency) in Komplete Kontrol? What are your audio settings for the Mac's output?

How is the keyboard connected to your computer? How is the interface connected?

Jeremy_NI

Oh and @claudialilith what do you mean by safe mode? Powered off? In MIDI mode?

claudialilith

 @Jeremy_NI in MIDI mode, yes

claudialilith

It´s only with the Komplete Kontrol Plugin.
When I´m using it in standalone - it´s the same issue.
It´s 48000
Keyboard and audio interface connected via usb.

claudialilith

https://community.native-instruments.com/discussion/comment/192268#Comment_192268

If you need more information I can send the video also

Jeremy_NI

https://community.native-instruments.com/discussion/comment/192278#Comment_192278

Yes please, you can either zip it and post it here, or post a link to it.

claudialilith

https://community.native-instruments.com/discussion/comment/192281#Comment_192281

This is it
https://dropmefiles.com/UOBHr