I'm using a komplete s88. But one of the keys is not working. How can I get it repaired?

jiyeon

I'm using a komplete s88. But one of the keys is not working. How can I get it repaired?

PoorFellow

https://community.native-instruments.com/discussion/38698/im-using-a-komplete-s88-but-one-of-the-keys-is-not-working-how-can-i-get-it-repaired

How can I get it repaired?

If the keyboard is within warranty then contact place of purchase.

If the keyboard is outside of warranty then ask N.I. Hardware Support for a price quote or ask a keyboard repair shop in your own country for a price quote. Problem with keyboard repairs however are that any sufficiently professional and qualified repair shop only rarely are cheap.

PoorFellow

https://community.native-instruments.com/discussion/38698/im-using-a-komplete-s88-but-one-of-the-keys-is-not-working-how-can-i-get-it-repaired

How can I get it repaired?

If the keyboard is within warranty then contact place of purchase.

If the keyboard is outside of warranty then ask N.I. Hardware Support for a price quote or ask a keyboard repair shop in your own country for a price quote. Problem with keyboard repairs however are that any sufficiently professional and qualified repair shop only rarely are cheap.

jiyeon

I want to know the warranty period for kontrols88 mk3

Sunborn

https://community.native-instruments.com/discussion/comment/196599#Comment_196599

Native Instruments usually has a 2-year standard warranty, that can be expanded to 3 or 4, from your local dealers… some dealers can provide an even more extended warranty, but its up to them to fulfill it, not up to Native Instruments.

JesterMgee

https://community.native-instruments.com/discussion/comment/196601#Comment_196601

Depends on where one lives, NI offer typical statutory warranty periods for the location with conditions applicable to local laws.

https://www.native-instruments.com/en/company/legal-information/terms-and-conditions

It's a nightmare to read but 1-2 years depending on location, best bet is as suggested to contact support but also be sure the OP is testing the keyboard standalone or via a midi monitor just to a MIDI signal isn't being eaten by a learned DAW function or something.