Hi i f anyone an help? I am trying to purchase guitar Rig Pro 7 on a laptop using Windows 11 and just cannot get the product. It keeps saying page is not available. Internet is working fine. Plus the functions, cart etc. It's simply not working. Having full on failure with the website..

I posted again after this post as I learned a few things trying to get this sorted. I still consider you as having cross posted on same topic and have deleted the other discussion that you made , ref. : Community Code of Conduct - Please read before posting I have inserted your post content from cross-posting thread below here : Hi, I tried to purchase Guitar Rig Pro 7 because of the 50 percent sale. I moved countries and was unable to edit this in my native instruments account. When I clicked Malta it wasn't send anything to my cart, had to click Australia, then the product went to my cart. It wasn't progressing forward using my Australian address and had to duplicate this with 'add address'. Finally got to my payment and used my debit card which I had credit in it and got declined. Really disappointed customer here, just seems Native Instruments just make this way too hard hey. If someone can point me in the right direction? We in the forum do not have the power to assist you with account or shop questions and for issues with account or shop then you simply have to contact N.I. Account Support or N.I. Purchase Support . In case that you need guidance contacting support : Howto contact NI Support and Howto get in touch with our Customer Care However then I am able to alert N.I. forum Customer Care (which will arrive here Monday or later) and ask @Jeremy_NI , could you please take a look at the problem described in the posts that I quoted here and is also described in the above ? P.S. Then also , I am not in a position to issue warranties but if you contact N.I. in good time then they will usually make sure that you get the product at the offered price even if a solution should be delayed.

@Jamukas42 Yes, get in touch with our support, my colleagues will fix it.

@Jamukas42 I can see the ticket and you should have received an email confirmation already.

N.I. Website purchasing issue

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Jamukas42 Member Posts: 11 Member

November 19

Hi Jeremy, thanks mate, I'll wait till they get in touch with me 😃👍

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N.I. Website purchasing issue

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