Cristal Dagger is not working atm ?

kushington
kushington Member Posts: 6 Newcomer
edited November 24 in Maschine

hello,

my crystal dagger espansionpacket cant be locate ?? i reinstall this expansion about ni acces 2 and still ne resolve and my reaktor 6 is making problems in some projects and libraries

i need heelp please

Best Answer

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,467 mod

    Where do you get the error message? Can you post a screenshot? What's your operating system?

  • Amber
    Amber Member Posts: 3 Member

    Hi all,

    I do have the same issue when loading a project of Crystalthe Daggers expansion into Maschine.

    It searches in the wrong location, but pointing to the right location seams not to work.

    It installs also wihtin a sub folder of the library location.

    All the other LoopMaster expansions are working and installing in the correct location.

    E.g. Electric Vice installs in:

    Electric Vice Library

    and has the normal sub folders:

    Documentation

    Groups

    PAResources

    Projects

    Samples

    Sounds

    But Crystal Daggers installs all the folders above into:

    Crystal Daggers Library\Crystal Daggers

    And my SSD with the NI library is the D-drive.

    But when loading a project it looks in:

    E:Native Instruments\Expansions\Crystal Daggers

    Delete and reinstall doesn't solve it.

    Also pointing the the correct location is not working as sub folders are wrong.

    Anyone an idea?

    Cheers, Amber

  • kushington
    kushington Member Posts: 6 Newcomer

    i strangest issue is is hapenning only on the crystal dagger expansion same issue like you.. its so hard for me to figure at out . ;( still no solution or fix ? or update ?

  • kushington
    kushington Member Posts: 6 Newcomer

    native please fix this issue :(

  • kushington
    kushington Member Posts: 6 Newcomer

    exactly the same problem like amber. the same message after try to link is the same with the E Drive

    it happens on load projects from crystal daagger mostly on the whole expansion . allways it is showing up wrong location please relocate it

  • kushington
    kushington Member Posts: 6 Newcomer

    here is my screenshot

    Screenshot_3.jpg

  • kushington
    kushington Member Posts: 6 Newcomer

    btw i have win 11 updated version

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,467 mod
    Answer ✓

    @Amber @kushington Please get in touch with our support here: https://bit.ly/NI_support_NA

  • Amber
    Amber Member Posts: 3 Member

    Hi, those links lead to nowhere. There is a Get Support button, but that one does nothing.

    and all the information on that page is not relevant for this issue.

    so I guess the only solution is to return the product.

    Amber

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