Cristal Dagger is not working atm ?

kushington
kushington Member Posts: 10 Newcomer
edited November 2024 in Maschine

hello,

my crystal dagger espansionpacket cant be locate ?? i reinstall this expansion about ni acces 2 and still ne resolve and my reaktor 6 is making problems in some projects and libraries

i need heelp please

Best Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,187 mod
    Answer ✓

    @Amber @kushington Please get in touch with our support here: https://bit.ly/NI_support_NA

  • Amber
    Amber Member Posts: 4 Member
    Answer ✓

    Hi,

    I was logged in, but the links/button was not working at that time. Tried today and it did work.

    The AI agent wasn't quite up to date (as usual with AI) and asked me to fill out a form and include a snapshot

    But when I started the Maschine and loaded a demo project of this expansion, it was just working.

    So I think that we did got an update as I did tried it several times over a few days and after a few installs, just sttarted to check this list.

    Anyway, for me it's working now, and I hope that the other lister has also a working version.

    Thanks for any help you gave.

    Amber

«1

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,187 mod

    Where do you get the error message? Can you post a screenshot? What's your operating system?

  • Amber
    Amber Member Posts: 4 Member
    edited November 2024

    Hi all,

    I do have the same issue when loading a project of Crystalthe Daggers expansion into Maschine.

    It searches in the wrong location, but pointing to the right location seams not to work.

    It installs also wihtin a sub folder of the library location.

    All the other LoopMaster expansions are working and installing in the correct location.

    E.g. Electric Vice installs in:

    Electric Vice Library

    and has the normal sub folders:

    Documentation

    Groups

    PAResources

    Projects

    Samples

    Sounds

    But Crystal Daggers installs all the folders above into:

    Crystal Daggers Library\Crystal Daggers

    And my SSD with the NI library is the D-drive.

    But when loading a project it looks in:

    E:Native Instruments\Expansions\Crystal Daggers

    Delete and reinstall doesn't solve it.

    Also pointing the the correct location is not working as sub folders are wrong.

    Anyone an idea?

    Cheers, Amber

  • kushington
    kushington Member Posts: 10 Newcomer

    i strangest issue is is hapenning only on the crystal dagger expansion same issue like you.. its so hard for me to figure at out . ;( still no solution or fix ? or update ?

  • kushington
    kushington Member Posts: 10 Newcomer

    native please fix this issue :(

  • kushington
    kushington Member Posts: 10 Newcomer

    exactly the same problem like amber. the same message after try to link is the same with the E Drive

    it happens on load projects from crystal daagger mostly on the whole expansion . allways it is showing up wrong location please relocate it

  • kushington
    kushington Member Posts: 10 Newcomer

    here is my screenshot

    Screenshot_3.jpg

  • kushington
    kushington Member Posts: 10 Newcomer

    btw i have win 11 updated version

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,187 mod
    Answer ✓

    @Amber @kushington Please get in touch with our support here: https://bit.ly/NI_support_NA

  • Amber
    Amber Member Posts: 4 Member

    Hi, those links lead to nowhere. There is a Get Support button, but that one does nothing.

    and all the information on that page is not relevant for this issue.

    so I guess the only solution is to return the product.

    Amber

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,187 mod
    https://community.native-instruments.com/discussion/comment/193724#Comment_193724

    You need to be logged in to your account. Please chec k this article if needed: https://bit.ly/NI_Support_How

  • Amber
    Amber Member Posts: 4 Member
    Answer ✓

    Hi,

    I was logged in, but the links/button was not working at that time. Tried today and it did work.

    The AI agent wasn't quite up to date (as usual with AI) and asked me to fill out a form and include a snapshot

    But when I started the Maschine and loaded a demo project of this expansion, it was just working.

    So I think that we did got an update as I did tried it several times over a few days and after a few installs, just sttarted to check this list.

    Anyway, for me it's working now, and I hope that the other lister has also a working version.

    Thanks for any help you gave.

    Amber

  • kushington
    kushington Member Posts: 10 Newcomer

    still not working for me and now reaktor 6 has issues too. please help or a solution

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,187 mod
    https://community.native-instruments.com/discussion/comment/195179#Comment_195179

    Well, then please get in touch with support with the provided links in this thread.

  • kushington
    kushington Member Posts: 10 Newcomer

    crystal dagger problem fixed. was a pain in the … !

    still kontakt 6 problems.

    more news soon .

  • kushington
    kushington Member Posts: 10 Newcomer

    i fixed all my problems, all is finally working without any issues.

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