Where Is Customer Support/Service?!

22Sixty

I've posted here as I didn't see a more applicable category.

Earlier this week I received email from NI reminding me to redeem my voucher for the Kontakt 8 upgrade. The purchase was made in September, but I never received an email with the voucher link. There was/is nothing in my junk/spam folders as I've been receiving NI correspondence for many years. I submitted a support request by chat on Nov-07 and still haven't received a ticket link.

There always seems to be an issue with support chat. It is ridiculous that I cannot speak or even communicate with a live support representative when needed. This is the type of issue that makes you reconsider your relationship with a business. Any suggestions?!

Jeremy_NI

I believe my colleagues provided you with a replacement voucher.

DiosGnosis

NI Support does not work weekends. Hopefully something next week…

22Sixty

Thank you for getting back to me here, DiosG. Chat stated rep wasn't available and that a ticket would be initiated, NI would f/u by email. I am certainly patient enough, but I am probably most aggravated that I haven't received any confirmation of the chat or a ticket# referencing my issue. You are most likely right, though. I'll hope for something next week. Appreciated.

Jeremy_NI

I believe my colleagues provided you with a replacement voucher.

22Sixty

Yes, that is correct Jeremy. Appreciated.