Maschine 3 Bundle

Shore
Shore Member Posts: 14 Member
edited November 2024 in Maschine

Hey all:

Bought Maschine 3 Bundle but only Maschine Central showed up in Native Access.

Anyone else run into this?

Patt

Comments

  • Monkeyju56
    Monkeyju56 Member Posts: 2 Newcomer 
    Good morningI currently have the same problem.Did you find the solution?THANKS

  • gg1k
    gg1k Member Posts: 1 Newcomer

    Same here! In fact I'm going to have to request a refund because I bought the 69 upgrade, it didn't work, and then I bought the 99 thinking I'd misunderstood.

  • Shore
    Shore Member Posts: 14 Member
    edited November 2024

    Hey Guys, Thanks for the response. Nice to see I'm not the only one.

    No response yet but I have a message into support. any news i get I'll update on this thread!!

    Take care

    Patt

  • Monkeyju56
    Monkeyju56 Member Posts: 2 Newcomer 
    I have contacted support and am waiting for their return as well.
I'll keep you informed

  • Shore
    Shore Member Posts: 14 Member
    edited November 2024

    Hey guys:

    Any success? none here. some help after I figured out the NI chatbot to get a ticket in the works. My issue has been elevated last I heard. Not slagging the support system mind you. Thankfully this is not hindering any musical progress at the moment.

    Patt

  • DiosGnosis
    DiosGnosis Member Posts: 196 Advisor

    Hey All,

    Sorry for those experiencing problems. I found this in another thread with similar issues. Maybe it helps?

    I've fixed the issue myself.

    I deleted (backed up in another location) the file:
    C:\Program Files\Common Files\Native Instruments\Service Center\NativeAccess.xml

    and restarted my computer.

    Now I see the new Maschine 3.0 (and other software) in Native Access.

    I'm not sure what the users OS was, but it seems like something worth trying on either Mac or Win.

    Cheers and Good Luck!

    I know support is overwhelmed atm…

  • Shore
    Shore Member Posts: 14 Member
    edited November 2024

    Hey @DiosGnosis:

    Thanks for the input!!!

    That was one of the fixes support recomended for me. Tried it to no avail. hopefully fixed soon. And yes, Im certain support is stretched wafer thin.

    Cheers

    Patt

  • DiosGnosis
    DiosGnosis Member Posts: 196 Advisor
    https://community.native-instruments.com/discussion/comment/190817#Comment_190817

    Well damn… Really sorry mate. I know its sucks and its way frustrating. So much so, I think I've logged more hours in the forums trying to help folks since Maschine 3 release than making music.

    For whatever reason, both my Macs had flawless integrations. I was definitely NOT expecting that after previous issues I've had personally and when reading the forums.

    I'll keep an eye out for any possible solutions and check back throughout the day.

  • Shore
    Shore Member Posts: 14 Member
    edited November 2024

    @DiosGnosis :

    Thanks brother!!! I appreciate your help and kindness.

    This is the first time I've had any issues with NI software. I know others have had nothing but trouble.

    any time I can return the favor.

    Patt

  • D-One
    D-One Moderator Posts: 3,617 mod

    Maschine 3 requires at least MacOS 13 (Ventura), are you guys running older versions?

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