just purchased the maschine 3 software upgrade for mac os 10.13.6 at 6am and it doesnt show up

noglesby1

just purchased the maschine 3 upgrade 40 mins ago and it still hasnt showed up in my native access

Jeremy_NI

@noglesby1 Mac OS 10.13 is not supported. It's MacOS 13, MacOS 14, MacOS 15.

You can contact support here for a refund: https://bit.ly/n1orders

ozon

Minimum requirement for Maschine 3.0 ist macOS 13, according to the release notes.

noglesby1

i have mac os 10.13.6 so it should be compattible

noglesby1

also it allowed me to register it but its been over an hour and still havent been able to show up in native access even though its supposed to be compatible with mac os 10.13

ozon

https://community.native-instruments.com/discussion/comment/189192#Comment_189192

macOS 13.x (Ventura) not macOS 10.13 (High Sierra) which is now 7 years old!

Jeremy_NI

@noglesby1 Mac OS 10.13 is not supported. It's MacOS 13, MacOS 14, MacOS 15.

You can contact support here for a refund: https://bit.ly/n1orders