machine 3

enigmat

i paid the 69.00 yesterday and never got the email with the download info

enigmat

Dear bill,

Thank you very much for your interest in our products! This email is just to let you know that we're checking your order, and to clarify the next steps. This email is not a valid order confirmation.

Your Reference No.**********************

Billing Information:

william h****************************

***************************************

J******, New York,

United States

T: 6***********************

Payment Method: PayPal

darkwaves

Bro; don't put your personal data on a public website.

DiosGnosis

There were some known issues. I'd get with @Jeremy_NI

He seems to have been making the rounds addressing this issue.

Jeremy_NI

@enigmat Can you give us more info? Like what's your operating system? Is the Maschine 3 missing? Maschine Central? Both? I don't see a registered Maschine 3 update on your account. Do you have another NI account attached to another email? Where did you buy it? On our website?

enigmat

Dear bill,

Thank you very much for your interest in our products! This email is just to let you know that we're checking your order, and to clarify the next steps. This email is not a valid order confirmation.

Your Reference No.**********************

Billing Information:

william h****************************

***************************************

J******, New York,

United States

T: 6***********************

Payment Method: PayPal

red_nick

Does anything appear in Native Access?

enigmat

nope not at all

darkwaves

Bro; don't put your personal data on a public website.

cal

Never, ever post personal details on a public forum, you just doxxed yourself. This is not the NI customer service email. A little common sense, someone could use that info to access your stuff and lock you out.

Log into your account and use the contact form in there to get support.

Mark Oxley

Someone needs to delete this thread

Sunborn

https://community.native-instruments.com/discussion/comment/189392#Comment_189392

Jesus! 🙄 …don't forget, next time post your bank account too!!! 😣 😝

I edited all personal information, please don't do it again (it's for your own safety!)

Jeremy_NI

@enigmat I put a couple of question to try and help to see what's going on. I'll put them again if you missed them?

Can you give us more info? Like what's your operating system? Is the Maschine 3 missing? Maschine Central? Both? I don't see a registered Maschine 3 update on your account. Do you have another NI account attached to another email? Where did you buy it? On our website?

enigmat

i think i paid with a paypal account that the email is different then my native email

Jeremy_NI

https://community.native-instruments.com/discussion/comment/190094#Comment_190094

I've removed your personal details. this doesn't really answer my questions. If this is related to an account issue, please continue the conversation with my colleagues.

enigmat

i paid for item and still have not got it and customer support never answers i wouls likw a refund if i cant get the item i paid 69.99 for

Sunborn

@enigmat
6 people here (including 1 admin) ASKED YOU FOR DETAILS!

Yet, you never provided any kind of details, only sensitive personal information!
You never answered to anyone here, you just keep complain.

How we can help you without details man?

To say it straight, we do not need your emails, your paypal, your address or how much you paid. Those are not the details we asked for.

What we need is you answer those simple questions (for a start):

1- Have you checked your spam folder of your mailbox? Many times, important mails end up there. So, your order or possible answers from NI Support might be there

2- Did you actually checked your Native Access application to see if Maschine 3 is already there? Do you even have Native Access installed?

Plus, all the questions that Jeremy_NI asked you (twice!) above.

…and btw, please do not make duplicate discussions for the same issue, thank you.

enigmat

i have a mac i checked native access and the download is not there nothing in the spam folder