Can't buy Pro 4, can't ask the official support for help (reasons below)

kkm
kkm Member Posts: 8 Member
in Traktor Software & Hardware

Hi boys and girls.

I know that this isn't the place to ask for such help, but at this point i have no clue how to proceed.

So, a short breakdown of my problem:

I want to upgrade from Pro 3 to Pro 4, however when I go ahead with the purchase, my card is declined for some reason.

Now I know that there is official support for that, but when I try to reach them, I'm told to log in to my account (which I am). When I click on the little person icon (the one where you can either sign in or log out) the support page refreshes, and I'm back to where I started with the support. It's basically a loop.

Any idea what I can do to resolve this, and has anyone else here had the same issue?

Answers

  • Heisenberg
    Heisenberg Member Posts: 389 Pro
    edited November 2024

    If the purchase process doesn't work for you, you can try buying the update from Thomann etc, there you will receive a key and an invoice, which you can then activate in your account. 😅

  • kkm
    kkm Member Posts: 8 Member

    Thanks for the quick reply, Crystal Papa (Heisenberg)

    How would that process go, and also I wanted to go through the official NI shop, so I can use the discount, since I have a N4 MK3 player. It's quite the discount, and even thought I love to try the new features, I might give it a second thought if I have to pay as if It's my first purchase for Traktor.

    I'm just stumped by this situation. I mean, I get that my card can be declined for many reasons, but not being able to contact the Purchase Support, so I can get info on why it's being declined, really bums me out.

    Would you mind sharing how I might go about your advice?

    p.s. hope you get the joke in the first sentence. ;D

  • BJQ1972
    BJQ1972 Member Posts: 78 Helper
    edited November 2024

    You'd buy the update key, rather than the key for the full version. Note that this is just an example link - I would select another official Traktor retailer with the same product from the country you reside.

    https://www.thomann.co.uk/native_instruments_traktor_pro_4_upgrade.htm?glp=1&gad_source=1&gclid=Cj0KCQiA57G5BhDUARIsACgCYnw1g-S2vomYnMcEDlBno3KtIA-hOony6xwXzCvshVH1xEP52-ES6cMaArCFEALw_wcB

  • Heisenberg
    Heisenberg Member Posts: 389 Pro
    edited November 2024

    Hehe yep i get it! 😉

    Exactly, you can also buy the update license from other official shops.

    I also got my license and update license from there.

    Or do you have a special voucher for the Native Instruments website? Then you would have to wait until a moderator contacts you and looks at it for you.

  • kkm
    kkm Member Posts: 8 Member

    No, I don't have a special voucher or whatever, it's just an upgrade for me.

    So let's say I get it from another source, what good is the "update key" and how can I use it. Let's say I get the update key, how do I proceed after?

    Sorry guys, explain it as if I'm in first grade. I get the license to update, then what?

  • BJQ1972
    BJQ1972 Member Posts: 78 Helper

    You launch Native Access. On the bottom left there should be an option that says add product . You click on it, and type in the code that the retailer sends you.

  • kkm
    kkm Member Posts: 8 Member

    Big up to you friends!

    I now have the new thingies of PRO 4 (Mainly stems and beat adjust) to play with!

    Mega Big ups!!!!!

    Special thanks to the Crystal Papa for the recommendation, saved me a few shekels xD

    And thank you very much BJQ1972 for the little tutorial, I didn't know what to do with the key before you showed up.

    All the health to you both, friends!

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