8 Hours and still 3.0 not showing in my native access

w1ntermute
w1ntermute Member Posts: 3 Member
in Maschine

Has anyone else not been able to access still? I have my serial, and it shows as registered in my profile but I can't download it still.

Best Answer

Answers

  • Dvox
    Dvox Member Posts: 16 Member

    Isn't it crazy? I ordered mine at 1:30 today and nothing for me either. I have Machine Central installed but no Maschine 3.0 still. Been checking constantly.

  • DiosGnosis
    DiosGnosis Member Posts: 196 Helper

    Have you tried adding the serial manually through Native Access?

    Screenshot 2024-11-06 at 8.37.20 PM.png

  • w1ntermute
    w1ntermute Member Posts: 3 Member
    https://community.native-instruments.com/discussion/comment/188677#Comment_188677

    Yep, says its registered and ready to install but still does not show up in my library at all.

  • Iyan
    Iyan Member Posts: 9 Newcomer

    It's weird because my 3.0 says 'Unregistered' but gives me a serial number and claims I don't have the base product (2.0 but obviously I do) to install the 3.0, so it won't let me register it

  • Djibi
    Djibi Member Posts: 5 Newcomer

    I have the same problem, I have the confirmation and the serial, but maschine still doesn't appear in N.A.

  • Djibi
    Djibi Member Posts: 5 Newcomer

    I have the same problem, I have the confirmation and the serial, but maschine still doesn't appear in N.A.

  • DiosGnosis
    DiosGnosis Member Posts: 196 Helper

    Yeah sorry guys. Might be a release bug. Do you guys have similar setups? Computer-wise?

  • Knotty Professor
    Knotty Professor Member Posts: 1 Member

    Also having this issue.

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,454 mod

    By now, it should have populated to download servers for sure. The folks on November 6th might have been a few hours off (seems like it was slow to populate, even though we pushed it live several hours before launch). However @Knotty Professor you should not be experiencing it now. Could you reach out to customer support? @Jeremy_NI

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    If you have issues with Maschine 3 not showing in Native Access after you bought or registered it, first check the system requirements. Maschine 3 is only supported on Windows 10 & 11 and MacOS 13, 14 and 15.

    https://www.native-instruments.com/en/products/maschine/maschine-accessories/maschine-3/specifications/

    Either update your OS if you can or ask for a refund.

    If you have a supported OS and still experience the issue, get in touch with my colleagues here: https://bit.ly/NI_support_NA

  • robsim101
    robsim101 Member Posts: 3 Newcomer
    image.png

    Click the User icon again. that button hides them for some reason

  • Rev--Green
    Rev--Green Member Posts: 4 Newcomer

    It's Not N Dam System Compatablity !!!!!!!!!!! It's NI…………To Many people having the same Problem !!

    They need to FIX it !

  • Rev--Green
    Rev--Green Member Posts: 4 Newcomer

    It's now going om Three weeks, and I'm Truly disappointed with the support for NI.. They sent me a Desktop standalone Link. which I downloaded, and it messed up my Plugin format with Cubase Pro 14,, Once I opened it. So I had to close it and reboot my PC, Thank God That all 300+ of my Plugins were rescaned and recovered. This really got me upset. Then after at least 10 attempts NO ONE HAS RESPONED FROM SUPPORT I'm truly disappointed at this pointed. REALLY NEED HELP !

Back To Top

Categories