M32 Komplete Kontrol firmware updater not working

BravoBonez
BravoBonez Member Posts: 24 Member
in Komplete Kontrol

On Sonoma 14.7.1 on a 2019 16in MacBook Pro (Intel). Just bought a KK M32 and the firmware needs updating…but the firmware updater doesn't work. The keyboard clearly needs the update. Anyone have a fix for this? thanks in advance

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Answers

  • mykejb
    mykejb Moderator Posts: 1,781 mod

    When you say "Doesn't work" can you clarify what happens? Does it freeze, not start, show an error message etc?

  • BravoBonez
    BravoBonez Member Posts: 24 Member

    Does nothing. I click on the app and nothing happens. Just wondering if they haven't updated the app for Sonoma. (thanks for taking the time!)

  • PK The DJ
    PK The DJ Member Posts: 1,936 Expert
    edited November 1

    Let's start with some basic information. What firmware has your M32 got now?

    Where are you getting the idea that it needs updating? Which firmware updater are you trying to use?

    Why does the M32 "clearly need" the update?

    Did you read the info text (the part that says "FW1.0.2 only works on devices produced after 2022. If your unit is older, FW1.0.2 will not be listed - there is no functional difference. FW0.4.5 is the latest for your unit")?

  • BravoBonez
    BravoBonez Member Posts: 24 Member

    I don’t know what firmware I have. It is the firmware I received with the unit. Just bought new but it might be older stock. I don’t know. The firmware updater I am trying to use is KKM_FWUpdater_3.17.0_Mac.zip. I was informed by an onscreen prompt on the Maschine 2.0 software that my keyboard firmware needed updating. I also tried the older firmware updater file and that did the same thing. I run the executable and nothing happens. As for “clearly needing” the update. Some of the functions on the keyboard don’t work or do strange things. Thanks for your help.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    https://community.native-instruments.com/discussion/comment/187484#Comment_187484

    What does the firmware updater show? Have you tried to move the installer to another location on your computer, like your desktop for example?

    It should show something like this:

    Screenshot 2024-11-04 at 17.18.04.png

    If you open Komplete Kontrol in standalone do you also get the message?

    Can you give more details regarding the functions that don't work and the starnge things with the M32?

  • BravoBonez
    BravoBonez Member Posts: 24 Member

    Hi Jeremy

    Thanks for getting involved.

    I moved to the Desktop. I click on the app and nothing happens.

    I then opened Komplete Kontrol as stand alone and received no message about a firmware update.

    I can't remember what didn't work properly. I was pretty much just mucking around with function buttons…I will have a go over the next 24 hours and see if I can replicate some of those things.

    Thanks

    Anthony

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    https://community.native-instruments.com/discussion/comment/188224#Comment_188224

    Have you tried right clicking and choose open?

  • BravoBonez
    BravoBonez Member Posts: 24 Member

    Yes - I have done this and the same thing happens. The app logo expands then goes back to normal size. Nothing else happens

    Ignore my previous comments about the keyboard not working properly. I think that may just be user error.

    But I would really like to update to the latest firmware if I can.

    Thanks again.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    https://community.native-instruments.com/discussion/comment/188630#Comment_188630

    Great to hear that the m32 is working. Still, the firmware updater not running is a strange issue. Here is how it should behave:

    fw updater.gif

    Do you have an antivirus or a property cleaner like CLean My Mac or one of these?

  • BravoBonez
    BravoBonez Member Posts: 24 Member

    I have Clean My Mac. It is definitely not doing what you show in the video.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod

    Ok, then I would suggest to uninstall CleanMyMac, restart your Mac and try again. Please read this article: Notes on Using Registry or Property List Cleaning Utilities

  • BravoBonez
    BravoBonez Member Posts: 24 Member
    edited November 8

    Hi I uninstalled Clean My Mac then ran the updater files from the desktop. Right click then open. MacOS provided dialogue box "are you sure you want to open this app" etc then the same thing happened. App logo expanded a little then nothing else happened.

  • juli
    juli Member Posts: 15 Member

    hello guys can someone help me out? I bought komplete Kontrol M32 from 3rd party, but to way to hold the first user, it show all function in my Mac but the key board can not play, I contacted native instrument support but they can not help, can someone tell me what to do to be able to use it? thank in advance

  • BravoBonez
    BravoBonez Member Posts: 24 Member
    https://community.native-instruments.com/discussion/comment/189435#Comment_189435

    Have you gone into your MIDI settings and checked that the M32 is activated. I had that problem…keyboard not playing - then realised this fixed it.

  • juli
    juli Member Posts: 15 Member

    I have done that but is like it need license to use it in my system, and I can not get the seller for license transfer

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