M32 Komplete Kontrol firmware updater not working

BravoBonez
BravoBonez Member Posts: 16 Member
in Komplete Kontrol

On Sonoma 14.7.1 on a 2019 16in MacBook Pro (Intel). Just bought a KK M32 and the firmware needs updating…but the firmware updater doesn't work. The keyboard clearly needs the update. Anyone have a fix for this? thanks in advance

Answers

  • mykejb
    mykejb Moderator Posts: 1,648 mod

    When you say "Doesn't work" can you clarify what happens? Does it freeze, not start, show an error message etc?

  • BravoBonez
    BravoBonez Member Posts: 16 Member

    Does nothing. I click on the app and nothing happens. Just wondering if they haven't updated the app for Sonoma. (thanks for taking the time!)

  • PK The DJ
    PK The DJ Member Posts: 1,679 Expert
    edited November 1

    Let's start with some basic information. What firmware has your M32 got now?

    Where are you getting the idea that it needs updating? Which firmware updater are you trying to use?

    Why does the M32 "clearly need" the update?

    Did you read the info text (the part that says "FW1.0.2 only works on devices produced after 2022. If your unit is older, FW1.0.2 will not be listed - there is no functional difference. FW0.4.5 is the latest for your unit")?

  • BravoBonez
    BravoBonez Member Posts: 16 Member

    I don’t know what firmware I have. It is the firmware I received with the unit. Just bought new but it might be older stock. I don’t know. The firmware updater I am trying to use is KKM_FWUpdater_3.17.0_Mac.zip. I was informed by an onscreen prompt on the Maschine 2.0 software that my keyboard firmware needed updating. I also tried the older firmware updater file and that did the same thing. I run the executable and nothing happens. As for “clearly needing” the update. Some of the functions on the keyboard don’t work or do strange things. Thanks for your help.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,076 mod
    https://community.native-instruments.com/discussion/comment/187484#Comment_187484

    What does the firmware updater show? Have you tried to move the installer to another location on your computer, like your desktop for example?

    It should show something like this:

    Screenshot 2024-11-04 at 17.18.04.png

    If you open Komplete Kontrol in standalone do you also get the message?

    Can you give more details regarding the functions that don't work and the starnge things with the M32?

  • BravoBonez
    BravoBonez Member Posts: 16 Member

    Hi Jeremy

    Thanks for getting involved.

    I moved to the Desktop. I click on the app and nothing happens.

    I then opened Komplete Kontrol as stand alone and received no message about a firmware update.

    I can't remember what didn't work properly. I was pretty much just mucking around with function buttons…I will have a go over the next 24 hours and see if I can replicate some of those things.

    Thanks

    Anthony

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,076 mod
    https://community.native-instruments.com/discussion/comment/188224#Comment_188224

    Have you tried right clicking and choose open?

  • BravoBonez
    BravoBonez Member Posts: 16 Member

    Yes - I have done this and the same thing happens. The app logo expands then goes back to normal size. Nothing else happens

    Ignore my previous comments about the keyboard not working properly. I think that may just be user error.

    But I would really like to update to the latest firmware if I can.

    Thanks again.

Back To Top

Categories