Kontakt 8 serial has already been registered
Hi All,
I just bought Kontakt 8. I went to register my product and straight away it came up with "This serial has already been registered." See attached.
I cannot get anyone at Native to talk to me. I've sent numerous contacts via their webiste and FB, but no one is answering.
Does anyone know how to fix this issue?
All the best,
Rob
Best Answer
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If you bought Kontakt 8 with your NI account then Kontakt 8 should show up in Native Access, you get this message because it's already registered to your account. Can't you find it in Native Access? Are you using the latest Native Access? https://www.native-instruments.com/en/specials/native-access-2/
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Answers
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I’m in the same boat. Just bought used Maschine+ from Guitar Center and can’t register it. I got one reply asking for photos of serial number and receipt. I sent that to NI multiple times via email and the support chatbot and I’m getting zero response. I guess there’s nothing to do but be patient. Hopefully they resolve it before my 45 day return period.
If a company requires hardware/software license transfers, you’d think their customer support would be better equipped to handle this. I’m pretty disappointed in my first experience with NI so far.
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I’m in the same boat. Just bought used Maschine+ from Guitar Center and can’t register it.
You are not in the same boat since what you have bought is second hand and "the already registered" is not something within the control of N.I. but something that has been cause by seller or Guitar Center.
I’m pretty disappointed in my first experience with NI so far
If a company requires hardware/software license transfers, you’d think their customer support would be better equipped to handle this.
If ticket were opened successfully then N.I. will do their best to assist you however then if there is a problem getting the HW serial 'released' from original owner then it depends entirely on the actual situation if N.I. is actually able to help. Again , this is not something caused by N.I. but by 'seller' in one sense or another.
I got one reply asking for photos of serial number and receipt. I sent that to NI multiple times via email and the support chatbot and I’m getting zero response. I guess there’s nothing to do but be patient.
If you received an email message confirming opening of ticket and later got the request to provide serial and proof of purchase then N.I. are looking into it and ought to get back to you. If N.I. do not return to you within a work week then make a new thread of your own in the forum with description ask Jeremy_NI for help by pinging him as I do you here @MrCascadian , then Jeremy_NI can check progress. However please notice that N.I. support do not work weekends and neither do Jeremy_NI from N.I. forum Customer Care so please allow time to get a response from support before bothering Jeremy_NI (Also never ping people here unless for a good reason)
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You should be able to see any serials connected with your account on the MY PRODUCTS, SERIALS, AND DOWNLOADS page , listed as either Not registered or as Registered Products.
Please check if the Kontakt 8 serial is already listed under Registered Products on account. If it is then your problem could be that of Native Access needing to be reset or product not compatible with your OS and then not showing in Native Access (Kontakt 8 System Requirements : macOS 12, 13, and 14 (latest update) , Windows 10 or 11 (latest Service Pack))
If product shows on account as already registered and you need to try to reset Native Access then be sure to be using latest version of Native Access for your OS (unless you are using a legacy OS , Mac 10.15 and earlier / Win 7 downloads), else try resetting the Native Access XML file , look at section 8here : My Product is Missing in Native Access .
If the Kontakt 8 serial does not show as already registered on your account page and you can not register the serial in Native Access then please contact N.I. Purchase Support .
Also check the new KB article on How to get support through the link here
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Hi Poor Fellow,
How do I restset Native Access?
best,
Rob
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How do I restset Native Access?
Actually then Native Access have no true reset functionality and the only way that I know of that comes close is to totally remove everything Native Access and NTKDaemon from both drive and registry and then re-install the app.
What I were referring to with respect to 'reset' were a reset of the Native Access XML file as described above : look at section 8 here : My Product is Missing in Native Access .
Else , if you have download problems on Mac then make sure that everything is set as required :
ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on mac OS and disks must be of correct format : Notes on Network Drives and Disk Formats
Also then please check that iCloud Private Relay has been turned off : Native Access Error Message: "Download failed" (macOS)
Compatibility of Native Instruments Products on mac OS
Else you need to contact N.I. Native Access and Installation Support
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I see that your issue was solved by one of our agents within a little more than a day.
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If you bought Kontakt 8 with your NI account then Kontakt 8 should show up in Native Access, you get this message because it's already registered to your account. Can't you find it in Native Access? Are you using the latest Native Access? https://www.native-instruments.com/en/specials/native-access-2/
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