Kontact start

barry S

Does NOT appear in home page of Native Acces . Tried many things?

LostInFoundation

Komplete Start is the name of the bundle.

You will never find this name in NA. What you’ll find are the included products, so that you can install them.

Only in your account - My products and serials (on NI site) you can see Komplete Start listed

barry S

Sorry Komplete start

DunedinDragon

I'm not sure what you're referring to. Kontakt, Komplete Kontrol…never heard of Komplete start…

LostInFoundation

Komplete Start is the name of the bundle.

You will never find this name in NA. What you’ll find are the included products, so that you can install them.

Only in your account - My products and serials (on NI site) you can see Komplete Start listed

PoorFellow

https://community.native-instruments.com/discussion/comment/186155#Comment_186155

never heard of Komplete start

Now you have : Komplete Start 🙂

@barry S , are you using latest version of Native Access for your OS ? , also make sure that N.A. is set to all and also check Available in N.A. , also check your account MY PRODUCTS, SERIALS, AND DOWNLOADS page to see if the Komplete Start lists as Registered Products , else add it to account. Also be sure to be logged into same account in Native Access.. If you are logged into correct account in Native Access then try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access .

If problem persists then contact N.I.Native Access and Installation Support .

At the page N.I.Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in,then at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't, that ought to bring you on to either chat with human or open a ticket. There has been introduced chat support for Native Access assistance (at least daytime on normal work days)

(You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Also check the new KB article on How to get support through the link here