Komplete 15 Beats not showing up in Native Access Keeps asking me to activate when I use Komplete

Markpain

I purchased the Komplete 15 Beats bundle most instruments I have installed or purchased already. Massive X is missing from the installation and Battery 4 is missing and or keeps asking me to activate when it finds it in komplete. I have no way to reinstall either of the apps in Native Acess as it is not showing in the list. I need help

PoorFellow

Be sure to be using latest version of Native Access for your OS - assuming that you are using Windows 10 as your profile suggests.

Then check f either Massive X or Battery 4 is present it Windows' list of installed Apps , if it is then uninstall ,

Then check if Massive X or Battery 4 is present if you run the NI reg tool , if it is then remove in tool ,

Then try the trouble-shooter here : My Products Are Showing As DEMO in Native Access , especially '2.Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files' (delete both NA XML and offending Battery/Massive X product XML if present)

Then re-boot computer

Then run Native Access as an admin and see if any of that helped.

If problem persists then please contact N.I. Native Access and Installation Support .

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in,then at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't,that ought to bring you on to either chat with human or open a ticket. There has been introduced chat support for Native Access assistance (at least daytime on normal work days)

(You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Please check the new KB article on How to get support through the link here