Account been hacked

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  • kennythompson
    kennythompson Member Posts: 8 Newcomer
    edited October 2024 Answer ✓

    PoorFellow already updated NA as I had to start a new account to get through to support.

    Under advice I tried to log into my other account I did not know I had.

    Having spoken to Marcelio I was under the information given to myself. That my old account and I cannot get into it 😂

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

    @kennythompson Please continue the conversation with my colleagues, they are the specialists, not us.

    I also removed the picture you posted because it included your email address, it is never a good idea to post personal data, especially that you were concerned about being hacked. Keeping this kind of data private is the first step to avoid this kind of things.

  • chk071
    chk071 Member Posts: 624 Pro
    https://community.native-instruments.com/discussion/comment/184820#Comment_184820

    I don't think 2FA replaces the need for secure passwords. Especially, it can be pretty annoying for those who use secure passwords which they don't use on other sites.

    IF NI introduces 2FA, then, please, for the love of god, don't ask again and again and again for the 2FA code, but make sure that people who want to save the browser or computer only have to do it one time. There are sites where I have to fill in codes every freaking time I visit, although I say that the site should save this browser or computer, and it's SUPER annoying. There's really no need for Fort Knox security, when it's just the occasional person here and there who doesn't keep his login secure.

  • Heisenberg
    Heisenberg Member Posts: 397 Pro

    It may be optional but should definitely be offered in 2024.

    Laziness should not take precedence over safety!

    But saving a login with cookies or whatever would also be a solution so that it doesn't happen too often.

  • PoorFellow
    PoorFellow Moderator Posts: 7,390 mod
    edited October 2024
    https://community.native-instruments.com/discussion/comment/185061#Comment_185061

    Sorry , but then as already instructed by Jeremy_NI you need supports help to gain access to the account so that you can use it and log into it in Native Access. Also if necessary then support can most likely help you unite accounts.

  • kennythompson
    kennythompson Member Posts: 8 Newcomer
    Answer ✓

    Cheers poor fellow👍🏻

  • chk071
    chk071 Member Posts: 624 Pro
    edited October 2024
    https://community.native-instruments.com/discussion/comment/185067#Comment_185067

    I have no idea what you think it has to do with "laziness".

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