Can't reinstall Native Access

gsc44 · 2022-06-06T23:54:34+00:00

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Hello All,

Getting back into the swing of things and purchased a new pc. Downloaded Native Access, no problem. Tried to change the content location on an instrument, didn't work. Tried uninstalling instrument, notta, and my Native Access now freezes/or won't launch (not responding). Tried uninstalling and reinstalling, same. Now, I'm and getting the below message

Please advise

Best Regards

GSC

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Ryan_NI

hey @gsc44 - I've created a support ticket on your behalf. our team will get back to you as soon as possible to help. thanks for your patience!

Kaiwan_NI

Hi @gsc44 did any of the troubleshooting steps provided by the support team help?

For other uses with a similar issue, please make sure to:

Deactivate Firewalls and Anti-virus programs
Start Native Access as administrator
Have the latest graphic card drivers are installed
Use a normal scaling for the monitor resolution
Unplug one of the monitors if you have two

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