problem when activating komplete 13U CE

kreolyon
kreolyon Member Posts: 1 Newcomer
edited June 2022 in Tech Talks

I have komplete 10 ultimate and I recently purchased the update to komplete 13 ultimate collector edition. During the activation process I get an error message: "registration error: youare missing the base product for which this uprade/crossgrade/update is valid". could you please help me?

Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,801 mod
    Answer ✓

    @kreolyon This forum is english only, so I translated your question. Please check our community guide lines.

    Now, to answer your questin and, as my colleagues have already told you in support. Since you go from a previous version of Komplete Ultimate and want a Komplete 13 Ultimate Collector's Edition, you need to buy the upgrade and not the update.

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,801 mod
    Answer ✓

    @kreolyon This forum is english only, so I translated your question. Please check our community guide lines.

    Now, to answer your questin and, as my colleagues have already told you in support. Since you go from a previous version of Komplete Ultimate and want a Komplete 13 Ultimate Collector's Edition, you need to buy the upgrade and not the update.

  • giovanni
    giovanni Member Posts: 2 Member

    Hey,

    I have the same problem.

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