problem when activating komplete 13U CE
I have komplete 10 ultimate and I recently purchased the update to komplete 13 ultimate collector edition. During the activation process I get an error message: "registration error: youare missing the base product for which this uprade/crossgrade/update is valid". could you please help me?
Best Answer
-
@kreolyon This forum is english only, so I translated your question. Please check our community guide lines.
Now, to answer your questin and, as my colleagues have already told you in support. Since you go from a previous version of Komplete Ultimate and want a Komplete 13 Ultimate Collector's Edition, you need to buy the upgrade and not the update.
0
Answers
-
@kreolyon This forum is english only, so I translated your question. Please check our community guide lines.
Now, to answer your questin and, as my colleagues have already told you in support. Since you go from a previous version of Komplete Ultimate and want a Komplete 13 Ultimate Collector's Edition, you need to buy the upgrade and not the update.
0 -
Hey,
I have the same problem.
0
Categories
- All Categories
- 19 Welcome
- 1.4K Hangout
- 60 NI News
- 762 Tech Talks
- 4K Native Access
- 16.2K Komplete
- 2K Komplete General
- 4.2K Komplete Kontrol
- 5.6K Kontakt
- 1.6K Reaktor
- 373 Battery 4
- 831 Guitar Rig & FX
- 423 Massive X & Synths
- 1.2K Other Software & Hardware
- 5.6K Maschine
- 7.1K Traktor
- 7.1K Traktor Software & Hardware
- Check out everything you can do
- Create an account
- See member benefits
- Answer questions
- Ask the community
- See product news
- Connect with creators