E-Voucher not working ... are they bugged?

Carlota.brito

Hey,

I have bought my Maschine in mid April but havent had the chance to set it up before so I am only trying to use my 6 free expansion e-voucher now (its still valid). I have selected the 6 expansions that I like the most but when I enter my code in the checkout I have an error. First it said that the code was not valid for the products and now it just says that the code is invalid. I have opened a ticket but I haven't had a response yet, I have also tried cleaning the cache and using another browser but no luck either… I am starting to "panic" bc the voucher is only valid for a few days more and its not working neither do I have a reply from support…

Appreciate any help thanks!

Screenshot 2024-10-07 at 16.06.10.png

Screenshot 2024-10-06 at 20.41.11.png

Mert_NI

https://community.native-instruments.com/discussion/37031/e-voucher-not-working-are-they-bugged

Hello Carlota.brito, sorry for the issue.

Please have no worries about the code and our team will help you on that subject as soon as possible and you will not lose access to the code.

As PoorFellow said and as you already did, creating a chat support or opening a chat support is the best way to handle this situation and our team will get back to you with the solution as soon as possible.

I hope this helps☺️

PoorFellow

https://community.native-instruments.com/discussion/37031/e-voucher-not-working-are-they-bugged

Alas only someone N.I. can help you at this point. @Mert_NI , do you have anything to add that could shed light on this ?

Carlota.brito

@PoorFellow Thank you :) do you know how much time usually until we hear back from them?

PoorFellow

https://community.native-instruments.com/discussion/comment/182632#Comment_182632

Probably a few work days (support do not work weekends) , but in any case then usually within a week , all depends on present load. If the ticket were successfully created then you should have received a confirmation email (also check email spam folder) , if they do not respond within a week then politely update your ticket to let support know that you are still waiting for a response. Also N.I. support do not work in the weekend.

Mert_NI

https://community.native-instruments.com/discussion/37031/e-voucher-not-working-are-they-bugged

Hello Carlota.brito, sorry for the issue.

Please have no worries about the code and our team will help you on that subject as soon as possible and you will not lose access to the code.

As PoorFellow said and as you already did, creating a chat support or opening a chat support is the best way to handle this situation and our team will get back to you with the solution as soon as possible.

I hope this helps☺️