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  • Matthew_NI
    Matthew_NI Product Team Posts: 1,623 mod

    Well, the change to serialization directly affects the Save state in certain situations.

    It's probably less confusing to say nothing, but I was asked 😀

  • Ces MM
    Ces MM Member Posts: 1 Newcomer
    https://community.native-instruments.com/discussion/comment/203550#Comment_203550

    Always been their last of their priorities. Ridiculous

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,623 mod

    The bug was reported, filed, reproduced, worked on, with a fix now in beta.

    Hopefully that's seen as a commitment to support - it is far from apathy, and far from a lack of priority.

  • michaelv
    michaelv Member Posts: 13 Member
    edited January 30
    https://community.native-instruments.com/discussion/comment/207772#Comment_207772

    Thank you for that defence; but I must say you originally appeared to downplay just how many customers were experiencing this, so understandably I have to be a little sceptical, at this point, about anything NI says or promises. I don't doubt NI are working on it and it will get fixed, but we don't really know how prioritised it really is, now that 8 is out there and paid for. Personally, I feel it's taking longer than is reasonable.

    Yes, it's the nature of the digital beast to be complex and users are, historically, beta testers, but when a relatively stable app throws up a hitherto stable feature, it seems a little farcical.

    As for this change in serialization, I think we're entitled to ask: was this change even necessary?

    Kontakt is indispensable to me and many others. I hope makes you feel all warm inside. 😘

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