An Error Occurred While Processing Your Serial

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jessecor222
jessecor222 Member Posts: 2 Newcomer
in Native Access

I see a lot of people have had this issue. Hilariously, when I click the link in threads to submit a ticket, I get a "this page no longer exists" error.

I don't see any clear way to register a ticket with support.

Any help? Thanks.

Comments

  • jessecor222
    jessecor222 Member Posts: 2 Newcomer
    image.png

    I'm certain the serial number (as displayed on my Komplete Kontrol MK3 S49) has been entered perfectly.

  • modu
    modu Member Posts: 1 Newcomer

    I'm having the same problem right now. New S88 Mk3. Entered it multiple times, tried trashing the xml, still that same error. i submitted a ticket but anyone have any other ideas?

  • tedpasarow
    tedpasarow Member Posts: 1 Newcomer

    I’m having the same issue

  • SpaceCow
    SpaceCow Member Posts: 1 Newcomer

    I also have exactly the same issue. Everything is ready, Native Access etc, but I keep getting the error "an error occurred while processing your serial."

    Anyone know a solution?

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