Installation Failed error message on Native Access 2, but full disk access has been granted

isobel84 · October 4

Hello,

Pulling my hair out over this one. Have downloaded Native Access 2 and tried to instal Kontakt 8 and Cycles but whenever it gets to the 'finalising' stage, the installation fails (see screen shot). I have gone through the trouble shooting stages linked in the error message and granted NA and Daemon full disk access (see screenshot) but still not joy. Have also tried uninstalling, reinstalling, and restarting too. Also tried downgrading to Native Access 1, but that won't even open.

Anyone had this issue and managed to get it fixed? Thanks!

Mert_NI · October 9

https://community.native-instruments.com/discussion/36910/installation-failed-error-message-on-native-access-2-but-full-disk-access-has-been-granted

Hello isobel84, sorry for the issue.

Please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you to solve the issue as soon as possible.

I hope this helps☺️

isobel84 · October 4

Screenshot 2024-10-04 at 12.43.41.png

Screenshot 2024-10-04 at 12.44.10.png

here are the screenshots

Vocalpoint · October 4

Hello

Do not see any screenshots attached. Please see if you can upload them.

VP

isobel84 · October 4

@Vocalpoint can you see them now?

PoorFellow · October 4

Please also check to see if iClouds Private Relay is turned off.

isobel84 · October 4

@PoorFellow I can confirm that iClouds Private Relay is already turned off

PoorFellow · October 4

https://community.native-instruments.com/discussion/comment/182068#Comment_182068

Can also be a disk format problem (disks must be of correct format : Notes on Network Drives and Disk Formats ) or a more exotic access/security problem.

Also , if you upgraded your OS or used Apple Time Machine prior to experiencing this problem the please tell.

Else , please give a screenshot of your path settings in the Native Access settings so that Mac experts (which is not I 😁) can maybe take a look at that also.

Vocalpoint · October 4

https://community.native-instruments.com/discussion/comment/182064#Comment_182064

Yes I can

What version of MacOS is this?

VP

PoorFellow · October 4

Profile suggests : macOS Sonoma 14.6.1

isobel84 · October 4

https://community.native-instruments.com/discussion/comment/182080#Comment_182080

I've just upgraded to Sequoia 15.0.1 but still having the same issue

isobel84 · October 4

https://community.native-instruments.com/discussion/comment/182077#Comment_182077

@Vocalpoint ,

Thanks for all this.

Drive is formatted correctly (APFS)

I have been experiencing this issue before and since updating my macOS system

See attached screenshot for NA path access in settings.

Thanks!

[post image edited by Moderator to hide email address information]

Vocalpoint · October 4

https://community.native-instruments.com/discussion/comment/182112#Comment_182112

That was not a good move as no NI products are supported under Sequoia at this time.

This could complicate your ability to get support from NI.

As a Mac user - it is 100% better to be on Ventura or Sonoma at this time.

VP

Mert_NI · October 9