Missing Neutron 4 in Komplete 15 Collectors Edition

Dennis1983

After the server problems in the morning,
 I was now able to buy Komplete 15 Collectors Edition. However, 
I can't find Izoptope Neutron 4.

Jeremy_NI

Well, with K15 UCE you get several Izotope plug-ins, like Ozonze 11, Vocal Synth 2 and Trash but not Neutron 4:

https://www.native-instruments.com/en/products/komplete/bundles/komplete-15-collectors-edition/included-products/

Dennis1983

Thank you for the answers. Yesterday I contacted the support, they first said that I had acquired Komplete too late and that there was nothing more they could do now. However, there were connection problems to the NI Page in the morning, so I was able to complete the purchase at noon. In the course of the day I received an email that Neutron 4 was now available for me. This was the case. Someone was still thinking about customer loyalty. Many thanks to the employee.

Jeremy_NI

Well, with K15 UCE you get several Izotope plug-ins, like Ozonze 11, Vocal Synth 2 and Trash but not Neutron 4:

https://www.native-instruments.com/en/products/komplete/bundles/komplete-15-collectors-edition/included-products/

Tomboman

I think you mean the initial offer - but that ended yesterday

Jeremy_NI

https://community.native-instruments.com/discussion/comment/181533#Comment_181533

Oh I was not aware of that. Thanks @Tomboman for the heads up.

@Dennis1983 If you were supposed to get this when buying K15 UCE, then ignore my previous message. There was an issue with supplements indeed, if you don't receive it, please get in touch with our order support here: https://bit.ly/n1orders

Dennis1983

Thank you for the answers. Yesterday I contacted the support, they first said that I had acquired Komplete too late and that there was nothing more they could do now. However, there were connection problems to the NI Page in the morning, so I was able to complete the purchase at noon. In the course of the day I received an email that Neutron 4 was now available for me. This was the case. Someone was still thinking about customer loyalty. Many thanks to the employee.