Version 3.3.3 Komplete Kontrol
Windows 11 Home version 23H2
Asus Tuf Gaming A15 laptop
AMD Ryzen 7 4800H with Radeon Graphics 2.90 GHz
Memory, 16.0 GB (15.4 GB usable)
External Hard Drive, Western Digital 5TB Elements, USB 3.2 Gen 1 (5gbps) purchased Jan 2024 and has 1 of 5 TB used (4tb free space). NI software is the only data on this drive. Drive is dedicated exclusively to NI use.
Komplete Kontrol stored on my laptop's internal hard drive. All my instruments and sounds are on the noted external hard drive. KK freezes on the loading screen where it says, "Waiting for product scan." KK WILL WORK IF I UNPLUG THE EXTERNAL HARD DRIVE, therefore I must assume the issue is directly linked with said drive.
Things I've tried to resolve the issue with no success:
-Verified Western Digital hard drive software is loaded properly. (As I write this, I realize I didn't go check for updates to this software which I will do now. Also, I could check for firmware updates.)
-Verified the data on the ext hard drive is usable by running Kontact and Kontrol Access. Data can be read and also used with my S88.
-Update Windows to latest version and anything else from the Windows updater
-Shut down any browsers, VPN, and cloud services during the loading attempt in case KK is trying to talk to external sources
-Let it load for over 8 hours multiple times.
-Try plugging ext drive into 3 optional laptop usb ports and also a usb hub.
-update every last Native Instruments software.
-Refer to 3 similar posted forum issues. (1 user resolved this issue by updating all Native Instruments software, and the 2nd user resolved by buying a new hard drive. 3rd user let KK load for over 2 hours and it finally loaded.)
-Turning the computer off and on again….many times.
Things I know I could try but am trying to avoid:
-Purchasing a new external hard drive.
