MAJOR BUG: KONTAKT 7 and KONTAKT 8 do not recognise NATIVE ACCESS Installed Products

Chayell
Chayell Member Posts: 18 Member
in Kontakt

Since an update I ran a few days ago using NA, my products that were always nicely available in KONTAKT 7 have disappeared. KONTAKT 8 seems to find a bunch more than 7, but not even half of my product list. The screenshot clearly shows the situation. I've tried all sorts of advice, NI articles and this forum, tips and tricks, re-installs and reboots - none with satisfaction. And NO direct support from NI is available.

99% of my Logic projects do not function anymore. This costs me a multitude of a K15 Ultimate purchase. How are you going to pay that back NI?

Screenshot 2024-09-27 at 23.51.41.png
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Comments

  • dougieb
    dougieb Member Posts: 14 Member

    Absolutely… it is absurd that they aren't making this backwards compatible. Total amateur move.

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,834 mod

    Direct support from NI is available: https://support.native-instruments.com/hc/en-us/sections/360000092857#get-support

  • Chayell
    Chayell Member Posts: 18 Member

    Screenshot 2024-10-04 at 08.34.52.png Screenshot 2024-10-04 at 08.36.29.png

    This is the result of the KONTAKT 7 update. My library did NOT change, KONTAKT changed and ****** up. Rescanning libraries, replacing libraries, is only creating more mess. So I have to go check 25k+ files with this ridiculously ancient little popup tool? I have you clean up YOUR mess?

    I URGE NI TO ALLOW INSTALLATION OF THE PREVIOUS VERSION. I SERIOUSLY CONSIDER TO SUE YOU.

  • Chayell
    Chayell Member Posts: 18 Member

    Support link is irrelevant. It's the home page of self-support. Even chat doesn't work.

    Screenshot 2024-10-04 at 08.47.23.png
  • MorrisEd
    MorrisEd Member Posts: 166 Pro
    edited December 2024

    The link below typically fixes the issue. Disregard if you already tried. I would emphasize the importance of deleting the db3 files then launching Kontakt 7 and 8 in stand alone. Leave them alone while they rescan. It can take up to an hour at times and there is no indication that anything is happening while it is rescanning.


    https://support.native-instruments.com/hc/en-us/articles/209554889-My-Komplete-Kontrol-Browser-is-Empty-or-Incomplete

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