Traktor 4 Pro not showing in Native Access

Sausage
Sausage Member Posts: 12 Member
in Traktor Software & Hardware

Purchased Pro 4 update from Pro 3 today but not showing in Native Access on my Windows 11 laptop.

I have added the serial number in but still nothing. Windows updates all up-to-date. Native Access is fully up-to-date.

Have tried uninstalling Native Access and reinstalling, logging out and back in, refreshing but still nothing.

So much for being available for download instantly!

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  • Unknown
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  • Sausage
    Sausage Member Posts: 12 Member

    So 4 days after I have purchased the product I still can't use it.

    Spent a bit of time with support yesterday troubleshooting but nothing new, got sent a link to download TP4 from a Googledrive as still not available through Native Access but can't license and use it because it is not linked.

    Provided logs for a specialist to review but 24 hours later and still nothing - really poor support I'm sorry to say.

  • lord-carlos
    lord-carlos Member Posts: 3,585 Expert

    Out of curiosity, when you go to https://www.native-instruments.com/en/my-account/my-products-serials-downloads/ does Traktor 4 show up there?

  • Sausage
    Sausage Member Posts: 12 Member

    It does, yes. And I have 'successfully' added the serial into Native Access but seems to make no difference to making the product available in my library

  • Sausage
    Sausage Member Posts: 12 Member

    My other NI products are also showing in NA for reference, so the accounts are linked

  • Sausage
    Sausage Member Posts: 12 Member
    image.png

    Being ignored by support now as well 😄

  • MfX
    MfX Member Posts: 1 Newcomer

    I'm Having the same issue with Traktor Pro 4 not showing in Native Access on Windows 10. However, I believe that I've found a work around to get it installed. It worked for me.

    1. Add the serial number to Native Access (Latest Ver 3.14.0)
    2. Download and install the demo version of Traktor Pro 4
      https://www.native-instruments.com/en/products/traktor/dj-software/traktor-pro-4/free-trial/
      Note: (Enter your email address to get the link sent to you).
    3. Run Traktor ( Here you may choose to import from prior version)
      Upon completion you will be presented with the option to buy the product or open Native Access
    4. Click open Native Access

    At this point Traktor Pro 4 will be registered with your serial number. Native Access will still not show any reference to Traktor Pro 4. However you will have a fully registered and licensed copy installed. You can verify this by clicking Help then About.

  • Sausage
    Sausage Member Posts: 12 Member
    https://community.native-instruments.com/discussion/comment/181572#Comment_181572

    You got me all excited this morning but sadly this does not work, same situation as before

  • Sausage
    Sausage Member Posts: 12 Member

    Still no fix on this - 10 days in now…

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,860 admin

    Are you using the latest version of Native Access?

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,860 admin

    I just saw that our support team already responded to your email on October 1st. We'll follow up and get back to you as soon as possible. Thanks for your patience!

  • Sausage
    Sausage Member Posts: 12 Member

    Finally got this working but with somewhat of a workaround.

    I was provided with the native access.xml by the support tech and have been able to use TP4 correctly now and it is showing in Native Access.

    Support still unsure why the .xml file is not being created as it should though.

  • koldfusion
    koldfusion Member Posts: 1 Newcomer

    How do I get this fixed? I have the exact same problem, tried uninstalling and reinstalling things and the demo of 4 to see if that fixed it, nada.

  • Sausage
    Sausage Member Posts: 12 Member
    https://community.native-instruments.com/discussion/comment/195677#Comment_195677

    For me, the file NativeAccess.xml was not recreating itself when launching Native Access, even after a fresh install.

    It should appear in C:\Program Files\Common Files\Native Instruments\Service Center (for Windows obvs).

    If you do have the .xml file in this location, delete it and replace it with the fresh one I was sent from Support:

    Argh - so I can't post links or the .xml file here, if you PM me, I can send you the file directly if you like - it's genuine and hosted by NI

  • Sausage
    Sausage Member Posts: 12 Member
    edited December 5
    https://community.native-instruments.com/discussion/comment/195677#Comment_195677

    I have now been promoted to member so I can post links 😎

    https://nativeinstruments.zendesk.com/attachments/token/JAySxKF53L4rTPfYWTopEnvDb/?name=NativeAccess.xml

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