KK S61 is not working

Nikko
Nikko Member Posts: 1 Newcomer
edited September 2024 in Komplete Kontrol

KK S61 is not working

Fine day before yesterday

Flashing like a disco today

Drivers and KK up to date

Is there really no way to contact NI for support

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Answers

  • JesterMgee
    JesterMgee Member Posts: 3,357 Expert

    OS?

    Model of Keyboard (MK1/MK2/MK3)?

  • AudioDog11
    AudioDog11 Member Posts: 2 Member

    I post this comment here because In can't find any way to email Native Instruments directly.

    Recently I was downloading thru Native Access and two modules were Infected with the IPD.Alexa virus. The modules were Flair and Komplete Kontrol.

    I hope somebodyat NI reads this so the issue can be addressed.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,895 admin

    @Nikko More information would be helpful here, like what model, what's your operating system, etc…

    @Nikko @AudioDog11 We have a dedicated SUPPORT section on our website:

    Screenshot 2024-09-30 at 16.11.59.png

    Here's a little gif too:

    how to get support.gif
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