crackling sound with traktor pro 4

Marco1515

i ,have a crackling sound when i use traktor pro 4

my conf is

1/pc microsoft surface

Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz 2.11 GHz

2/ Z1 as mixer and X1mk3

thanks for your help

Marco1515

i found the problem

It was internal mixing while using z1 and it was in external mixing (while using my xone)

sorry for disturbing and many thanks for helping me

Heisenberg

Are all drivers and firmwares up to date, is there enough free RAM, are all unnecessary things removed from autostart and is only Traktor open?

Did the problems exist before, e.g. with Traktor Pro 3?

Have you tried increasing the buffer size?

Otherwise you can check if your latencies are correct and if not what the problem is:

https://www.resplendence.com/latencymon

Marco1515

thanks to respond

The problem occurs when I use the controllers and the sound card of z1

When I use the pc sound card the sound is good

Heisenberg

Are any USB or other power saving features on?

Marco1515

now the situation is

I used the z1 the sound is good I can change the general volume but I cannot use the other buttons

And in traktor mixer on my pc there is no volume fader so I can use the mixer z1 only like a sound card

Marco1515

i found the problem

It was internal mixing while using z1 and it was in external mixing (while using my xone)

sorry for disturbing and many thanks for helping me